1. Acceptance of Terms
By accessing or using Burton WMS AI (“Service”), you agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you (“User,” “you,” “your”) and Burton WMS AI (“we,” “us,” “our”).
If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not access or use the Service.
2. Service Description
Burton WMS AI provides an AI-powered warehouse management platform designed for ecommerce merchants. Our Service includes:
- Inventory Management — Real-time stock tracking, automated reorder alerts, and multi-warehouse inventory synchronization.
- Order Fulfillment — Automated pick, pack, and ship workflows with intelligent order routing and batch processing.
- Shipping Optimization — AI-driven rate shopping across multiple carriers to find the best cost and delivery speed.
- Analytics & Reporting — Dashboards, custom reports, and AI-generated insights to optimize warehouse operations.
- Integrations — Seamless connections to TikTok Shop, Shopify, and other ecommerce platforms.
3. Account Registration & Responsibilities
To use the Service, you must register for an account. You agree to:
- Provide accurate, current, and complete registration information
- Maintain the confidentiality of your account credentials
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use or security breach
- Not share, transfer, or sell access to your account to any third party
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Fees & Payment
Service fees are as outlined in your subscription agreement. By subscribing, you agree to the following:
- Billing Cycle — Subscriptions are billed monthly or annually, depending on the plan selected.
- Payment Methods — We accept major credit cards and other payment methods as displayed at checkout.
- Non-Refundable — All fees are non-refundable unless otherwise stated in writing.
- Price Changes — We will provide at least 30 days notice before any pricing changes take effect.
- Late Payments — Overdue balances may result in service suspension until the account is brought current.
Pricing is transparent with no hidden fees. All applicable taxes are your responsibility.
5. Data Ownership & Privacy
Your data remains your property. By using the Service, you grant us a limited license to process your data solely for the purpose of providing the Service. Specifically:
- Your Data — You retain full ownership of all data you upload, enter, or generate through the platform.
- Our Use — We process your data only to operate, maintain, and improve the Service.
- No Selling — We do not sell, rent, or trade your data to third parties.
- Privacy Policy — Data collection and processing practices are detailed in our Privacy Policy.
- Data Export — You may export your data at any time in standard formats (CSV, JSON).
6. Acceptable Use
You agree to use the Service lawfully and responsibly. You shall not:
- Attempt to gain unauthorized access to the Service, other accounts, or any connected systems
- Reverse engineer, decompile, or disassemble any part of the Service
- Use the Service for any illegal, fraudulent, or harmful purpose
- Transmit viruses, malware, or any code designed to disrupt the Service
- Scrape, crawl, or use automated tools to extract data from the Service without authorization
- Interfere with or disrupt the integrity or performance of the Service
- Resell, sublicense, or redistribute access to the Service without written consent
Violation of this section may result in immediate account suspension or termination.
7. Intellectual Property
All intellectual property rights in the Service are owned by Burton WMS AI. This includes:
- Platform Software — All code, algorithms, AI models, and underlying technology.
- Branding — Trademarks, logos, and service marks associated with Burton WMS AI.
- Content — Documentation, tutorials, and other materials provided through the Service.
You may not copy, modify, or create derivative works from any part of the Service without prior written consent.
8. Service Availability & SLA
We strive for high availability and reliability:
- Uptime Target — We target 99.9% uptime for the Service, excluding scheduled maintenance windows.
- Scheduled Maintenance — Planned maintenance will be communicated at least 48 hours in advance via email or in-app notification.
- Emergency Maintenance — Critical security patches or urgent fixes may be applied without advance notice.
- Support — Technical support is available via email at support@burtonaiwms.com.
We do not guarantee uninterrupted or error-free service and are not liable for any downtime or data loss.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied.
- We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages.
- Our total aggregate liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Burton WMS AI, its officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from:
- Your use or misuse of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Any data or content you submit through the Service
11. Termination
Either party may terminate this agreement under the following conditions:
- By You — You may cancel your subscription at any time with 30 days written notice.
- By Us — We may suspend or terminate your account for violation of these Terms, non-payment, or any conduct that harms the Service or other users.
- Data After Termination — Upon termination, your data will be available for export for 30 days, after which it will be permanently deleted.
- Survival — Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.
12. Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes:
- We will post the updated Terms on this page with a revised “Last Updated” date.
- For material changes, we will provide notice via email or in-app notification at least 30 days in advance.
- Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
- If you do not agree to the updated Terms, you must stop using the Service and close your account.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of the Philippines. Any disputes arising from or relating to these Terms or the Service shall be resolved as follows:
- Negotiation — The parties shall first attempt to resolve disputes through good-faith negotiation.
- Mediation — If negotiation fails, the parties agree to submit the dispute to mediation.
- Arbitration — If mediation is unsuccessful, the dispute shall be settled by binding arbitration in accordance with Philippine arbitration law.
14. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
15. Entire Agreement
These Terms, together with the Privacy Policy and any subscription agreement, constitute the entire agreement between you and Burton WMS AI regarding the use of the Service. These Terms supersede all prior agreements and understandings.
16. Contact Us
For questions or concerns about these Terms of Service, contact us at:
Burton WMS AI
Email: support@burtonaiwms.com